Policies

Effective Date: June 15, 2025

Pauhs (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. What We Collect

When you browse our site or place an order, we may collect the following:

• Your name, email address, shipping/billing address, and phone number

• Payment details (processed securely via Shopify or third-party processors)

• Information about your cat (if you choose to provide it during checkout)

• Your IP address, browser details, and device info (for analytics)

2. How We Use Your Information

We use your information to:

• Process orders and manage your subscription

• Communicate with you about your order or support inquiries

• Send promotional emails (if you opt in)

• Improve our website and customer experience

3. Sharing Your Information

We do not sell your personal data. We may share it only with trusted third parties who help us operate our business (e.g., Shopify, shipping carriers, and email marketing platforms), and only as necessary.

4. Data Storage & Security

Your data is securely stored through Shopify’s data infrastructure. We take reasonable precautions to protect it, but no transmission is 100% secure.

5. Your Rights

You can:

• Request access to or correction of your personal data

• Opt out of marketing emails at any time

• Request deletion of your data (unless legally required to retain it)

To make a privacy request, please email us at info@pauhs.ca

6. Cookies & Tracking

We use cookies to personalize your experience and analyze traffic. You can manage cookie settings in your browser.

7. Updates

We may update this policy occasionally. Changes will be posted here with an updated effective date.

Effective Date: June 15, 2025

Welcome to Pauhs. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

1. Use of Website

You agree to use this website for lawful purposes only. You must not use the site in any way that causes harm, disrupts service, or violates applicable laws.

2. Product Availability & Pricing

All products and prices are listed in CAD and are subject to change without notice. We reserve the right to limit quantities, discontinue items, or cancel orders at our discretion.

3. Subscriptions

If you purchase a subscription, you agree to recurring billing at your chosen interval. You may manage, pause, or cancel your subscription through your account at any time before your next billing cycle.

4. Shipping & Delivery

We ship across Canada and offer flat-rate or calculated shipping based on your location. Delivery times are estimates only and may vary due to external factors.

5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information. Pauhs reserves the right to approve or deny any refund request based on our policy guidelines.

6. Intellectual Property

All content on this website — including logos, product descriptions, images, and branding — is the property of Pauhs and may not be used or reproduced without written permission.

7. Health Disclaimer

Our pH crystal litter is not a diagnostic tool and should not replace professional veterinary care. Please consult a veterinarian if you notice abnormal color changes or health concerns.

8. Limitation of Liability

To the fullest extent permitted by law, Pauhs is not liable for any direct or indirect damages resulting from the use of our products or website.

9. Governing Law

These terms are governed by the laws of the Province of Quebec and applicable Canadian laws. Any disputes shall be resolved in a Quebec court of competent jurisdiction.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of the site constitutes your agreement to the revised terms.

Effective Date: June 15, 2025

At Pauhs, your satisfaction matters. If you’re not happy with your order, we’re here to help.

Returns

Due to the nature of our product, we can only accept returns on unopened and unused litter bags within 14 days of delivery.

To be eligible:

• The item must be in its original packaging and condition

• You must provide proof of purchase

To request a return, email us at [insert your email] with your order number and reason for return. If approved, we’ll send instructions on how and where to send your item.

Please note:

• Customers are responsible for return shipping costs

• We do not accept returns on opened litter for hygiene and safety reasons

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, a refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery. We’ll make it right — whether that’s a replacement or a refund.

Subscription Cancellations

You may cancel or skip your subscription any time before your next billing cycle. Once an order has been processed and shipped, it is no longer eligible for a refund.

Effective Date: June 15, 2025

We currently ship within Canada only and are committed to delivering your order safely and efficiently.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions — sign up for our emails to stay in the loop!

Delivery Times

Estimated delivery times vary by region but generally fall within 2–7 business days after processing. Rural and remote areas may take longer.

Note: Once a package is in the hands of the carrier, Pauhs is not responsible for delays, lost, or stolen packages. If issues arise, please contact the carrier directly with your tracking number.

Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Effective Date: June 15, 2025

Pauhs offers a convenient subscription service so you never run out of litter — delivered to your door on your preferred schedule.

How It Works

When you subscribe, you’ll receive recurring deliveries based on your selected frequency (e.g., every 4, 6, or 8 weeks). Your card will be automatically charged before each shipment.

Managing Your Subscription

You can manage your subscription through your customer account:

• Pause or skip a shipment

• Change your delivery frequency

• Update your address or payment method

• Cancel your subscription any time before your next billing cycle

If you need help accessing your account, email us at [insert support email].

Cancellations

You can cancel your subscription at any time. To avoid being charged for the next order, make sure to cancel before your upcoming billing date.

Once an order has been processed and shipped, it is no longer eligible for a refund under the subscription plan.

Failed Payments

If your payment fails, we’ll notify you and retry the charge. Your subscription may be paused until the issue is resolved.

No Surprises

We’ll always email you before each renewal so you can make any changes ahead of time.